Return / Exchange Policies
 

AKHAIR.COM strives to work with customers to make the correct wig, hair piece, hair extension selection. Due to Colorado State sanitation regulations, that are enforced to protect the customer, AKHAIR.COM has a NO RETURN, and a NO EXCHANGE policy.

ALL SALES FINAL and NO REFUNDS / NO CREDITS.

Purchases paid for by cashier’s checks can only be made out for the exact amount of the purchase, otherwise the cashier’s check will be returned and no merchandise sent.

Shipping

We ship to all 50 U.S. states and Puerto Rico. Sorry, International orders cannot be filled at this time. We ship via FED EX; if FED EX is not available in your area, we will contact you about shipping alternatives and costs.

Please note: IF YOU WILL BE OUT OF TOWN, PLEASE LET US KNOW WHEN TO SHIP PRODUCT SO THAT THE ITEMS YOU ORDERED WILL ARRIVE WHEN YOU WILL BE THERE!  We require signatures.

AKHAIR.COM does not ship Catalogs; however,  web pages can be printed for your complete selections.

AKHAIR.COM does not Guarantee exact delivery due to second party shipping.

Payment methods

All prices are in U.S. dollars. For International orders, including Canada and Mexico, please contact us before you order. We accept VISA and MasterCard. Your credit card will be charged when ordered item(s) are ready to ship.

If your credit cards is DECLINED, the items will not not shipped until approved. AKHAIR.COM will try to contact you via email to let you know that your credit card has been declined and to ask you how you would like to proceed with transaction.

Cashier’s checks accepted made out to A.K.’s Hair Studio, 743 Horizon Ct. # 105A Grand Junction, Co 81506. Item(s) payed for by Cashier’s check are sent out after funds have been verified by your bank.

Lost Merchandise
 

In case of a “lost” shipment, (item(s) are unable to be tracked or traced and a report has been addressed with the shipping company) Replacement of exact merchandise will be shipped upon the shipping company's declaration of “lost articles”.

Cancellation

Due to our rapid response and shipping, cancellations must be made within 24 hours of request of product. Otherwise, the product is shipped and shopper is charged and ALL SALES FINAL.

Back Orders
 

At times items are so fashion forward and demand is so high items can become back ordered. The shopper will be notified by email when item is expected. The shopper is then charged for the item only when item IS SHIPPED.